Terms of service

Welcome to POLLY VERA. These Terms of Service outline the rules and conditions for accessing our website and purchasing products from our store. By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our services.


1. Acceptance of Terms

By accessing or using the POLLY VERA website, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our applicable store policies, including our Shipping Policy and Return & Refund Policy.

If you do not agree with these terms, please discontinue use of our website.

2. Website Use

You agree to use our website only for lawful purposes and in a manner that does not violate applicable laws or infringe upon the rights of others.

You must not:

  • Use our website for fraudulent or unauthorized activities.

  • Interfere with the website's security, functionality, or normal operation.

  • Attempt to gain unauthorized access to our systems or customer information.

  • Submit false, misleading, or inaccurate information.

  • Use our website in a way that could harm POLLY VERA, our customers, or other users.

We reserve the right to restrict or terminate access when these terms are violated.

3. Product Information

At POLLY VERA, we strive to present our dresses and other products as accurately as possible, including their colors, sizes, materials, and descriptions.

However, colors may appear slightly different depending on your screen settings, device, or lighting conditions. Product measurements and fit may also vary depending on the design and fabric.

We reserve the right to correct product descriptions, update images, and modify product information when necessary.

4. Pricing & Payment

All prices are displayed in the currency indicated on our website and are subject to change without prior notice.

You agree to provide accurate billing and payment information when placing an order. Orders are subject to successful payment authorization.

If a pricing, promotional, or product information error occurs, we reserve the right to correct the error and contact you regarding the affected order, subject to applicable law.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order but does not necessarily guarantee final acceptance.

POLLY VERA reserves the right to cancel or refuse an order when necessary, including in cases of suspected fraud, payment issues, product unavailability, or pricing errors.

If payment has been collected for an order that is canceled, any applicable refund will be issued in accordance with our policies and applicable law.

Please review your order details carefully before completing checkout.

6. Shipping

Orders are processed and shipped according to the terms outlined in our Shipping Policy.

Processing times, shipping fees, and estimated delivery periods may vary depending on the selected shipping method and destination. Delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

Customers are responsible for providing accurate shipping information at checkout. Please contact us as soon as possible if you notice an error, as changes cannot be guaranteed once an order has entered processing or shipped.

7. Returns & Refunds

Our Return & Refund Policy explains the conditions for eligible returns, non-returnable items, return shipping costs, refund processing, and order cancellations.

Please review that policy before making a purchase. Customers must contact our support team and receive return instructions before sending merchandise back.

Nothing in these terms limits any consumer rights that cannot legally be excluded under applicable law.

8. Intellectual Property Rights

All content on the POLLY VERA website, including brand names, logos, text, photographs, graphics, product images, designs, and website materials, is owned by or licensed to POLLY VERA unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission, except where permitted by law.

Unauthorized use of our intellectual property may result in legal action.

9. Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable local, state, federal, or international laws.

  • Engage in fraudulent purchases or payment activities.

  • Attempt to disrupt or damage website operations.

  • Collect personal information about other users without authorization.

  • Upload malicious software or harmful code.

  • Misuse promotions, discounts, or other store services.

We reserve the right to take appropriate action if prohibited activities are identified.

10. External Links

Our website may contain links to third-party websites or services for your convenience.

POLLY VERA does not control and is not responsible for the content, privacy practices, security, or policies of external websites. Visiting third-party websites is at your own discretion, and we encourage you to review their terms and privacy policies.

11. Disclaimer

Our website and its content are provided on an “as is” and “as available” basis, to the extent permitted by applicable law.

While we make reasonable efforts to maintain accurate product information and reliable website functionality, we do not guarantee uninterrupted access, error-free operation, or that all website content will always be complete or current.

Nothing in this section excludes warranties or rights that cannot legally be excluded.

12. Limitation of Liability

To the fullest extent permitted by applicable law, POLLY VERA will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes in our business, website operations, or legal requirements.

Any updated version will be posted on this page with the revised effective date where appropriate. Your continued use of our website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

We encourage you to review this page periodically.

14. Governing Law

These Terms of Service shall be governed by the applicable laws of the State of Maryland and the United States, without regard to conflict-of-law principles, except where otherwise required by applicable law.

Any disputes arising from the use of our website or services will be handled by the appropriate courts with jurisdiction, subject to applicable consumer protection laws.

15. Contact Us

If you have questions about these Terms of Service or need assistance with our website, please contact us.

Brand: POLLY VERA Email: shop@pollyvera.com Business Address: 2408 E Federal St, Baltimore, MD 21213, United States

Business Correspondence Only – Not a Return Address

We aim to respond to customer inquiries within 24–48 business hours.


Thank you for choosing POLLY VERA. We appreciate your trust and look forward to helping you discover styles that reflect your individuality and make every occasion feel special.

✨ POLLY VERA — Your Style, Your Story.