Get in Touch

💌 Contact Us | POLLY VERA

At POLLY VERA, we believe a great shopping experience goes beyond finding the perfect dress. We're here to make every step of your journey feel easy, personal, and enjoyable. Whether you have a question about an order, need help with sizing, or want to learn more about our collection, we'd love to hear from you.


Get in Touch

Have a question or need assistance? Our customer support team is happy to help.

📧 Email: shop@pollyvera.com

We aim to respond to all inquiries within 24–48 business hours.


How We Can Help

We're here to assist you with a variety of shopping needs:

  • 📦 Order Status & Tracking

  • 🚚 Shipping Information

  • 🔄 Returns & Refunds

  • 👗 Product Details & Availability

  • 📏 Size & Fit Recommendations

  • 💳 Payment & Checkout Questions

  • 🛍️ Website Assistance

  • 💌 General Inquiries

For order-related questions, please include your order number and the email address used at checkout so we can assist you more efficiently.


Business Information

POLLY VERA

2408 E Federal St Baltimore, MD 21213 United States

Please Note: This address is for business correspondence only and is not a return address. Please contact our support team for return instructions before sending any merchandise back.


Customer Service Hours

  • Monday–Friday: 9:00 AM – 6:00 PM EST

  • Saturday–Sunday: Closed

Messages received outside business hours will be reviewed on the next business day.


Before You Contact Us

To help us resolve your inquiry more quickly, please provide:

  • Your full name

  • The email address used when placing your order

  • Your order number, if applicable

  • A brief description of your question or concern

  • Photos if your item arrives damaged, defective, or incorrect


We're Happy to Hear From You

At POLLY VERA, every detail matters, from discovering a dress you love to receiving the support you need along the way. Your feedback and questions help us create a better shopping experience, and we're always glad to hear from you.

Thank you for being part of POLLY VERA. We look forward to helping you find styles that make every moment feel a little more special.

✨ POLLY VERA — Your Style, Your Story.