Shipping policy

At POLLY VERA, we're committed to making your shopping experience simple from checkout to delivery. Below you'll find everything you need to know about our order processing, shipping options, and delivery support.

1. Processing Your Order

Orders are typically processed within 1–3 business days, Monday through Friday, excluding U.S. public holidays.

Once your order has been prepared and shipped, we'll send you a shipping confirmation email with tracking information when available.

During busy shopping periods, holidays, or promotional events, processing may take a little longer. We appreciate your patience while we prepare your order.

2. Shipping Options & Fees

We currently offer the following shipping options for eligible U.S. orders:

Shipping Service	Order Subtotal	Shipping Fee
Standard Shipping	$0.00–$59.90	$8.80
Free Shipping	$60.00 and above	Free
Expedited Shipping	$0.00–$99.99	$18.00
Free Expedited Shipping	$100.00 and above	Free

Your available shipping methods and final shipping charges will be displayed at checkout. Eligibility for free shipping is based on the order subtotal and applicable checkout rules.

3. Where We Ship

POLLY VERA currently ships to eligible addresses within the United States.

We do not ship to APO, FPO, or DPO military addresses at this time. Please double-check your shipping details before completing your purchase to help avoid delivery issues.

4. Tracking Your Package

When your order ships, we'll email you tracking details when available so you can follow your package's progress.

Please note that tracking updates may not appear immediately. Carriers may need additional time to scan and update shipment information after receiving a package.

If you have questions about your shipment, contact us at shop@pollyvera.com.

5. Delivery Delays

We do our best to ensure orders are processed promptly. However, delivery may be affected by weather conditions, carrier operations, public holidays, or other events beyond our control.

Any delivery dates or estimates provided are not guaranteed. Thank you for understanding that some delays may occur after a package leaves our facility.

6. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error, please email shop@pollyvera.com as soon as possible. We will try to assist, but address changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges may apply if a package needs to be resent because of an incorrect or incomplete address provided by the customer.

7. Missing or Delayed Packages

If your package appears delayed, please check the tracking information for the latest carrier updates.

If tracking shows that your package was delivered but you cannot locate it, check your delivery area and ask household members or neighbors whether they received it. You may also contact the carrier directly.

If you still need assistance, email shop@pollyvera.com with your order number, and our team will help you review the situation.

8. Contact Our Team

Need help with shipping, tracking, or an existing order? We're happy to assist.

Brand: POLLY VERA
Email: shop@pollyvera.com
Business Address: 2408 E Federal St, Baltimore, MD 21213, USA

Please contact us before mailing any merchandise. This business address is not a designated return address.

Thank you for choosing POLLY VERA. We appreciate your trust and look forward to helping you enjoy your new styles.